sip - How manual dial in vicidial is implemented with asterisk? -


i logged in using agc (agent) panel in vicidial , test manual dial, executed following mysql query fron cmd.

update vicidial_live_agents set external_dial='12122351880!!yes!no!yes!!1478530720!!!!!!' user='1001';

after , got a call on softphone (already configured).

i unable understand 1 thing, how can explicit entry vicidial_live_agents table of mysql, make call ?

you shouldn't messing database calls.

if configured correctly, should recieve call log-in send conference, should hear voice confirming (you 1 in conference), future calls connected conference, should keep call @ times , not control in softphone.

if need make manual calls can either set "manual dial override" option in campaign "allow all", enable link in agent screen labeled "manual dial" or can use agent_api external_dial function.


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