knowledge management - KB articles directly pointing to external link - Servicenow -


i have got requirement: kb article should directly link/point external url.

details:

when end user clicks on kb article in knowledge base, should directly redirected external link rather opening kb article in servicenow.

i have provided external link inside article, end user can open article , click link re-direct. user not want open article, wants go directly external url.

i know requirement bit weird. let me know if has experience this.

redirect user via client script external url:

  1. user clicks on knowledge article
  2. knowledge articles opens and
  3. on load client script executing url call.

if can call url enough, user not see article.


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